AI agents for Shopify & DTC
We build production AI agents that handle support tickets, recover carts, and run the repetitive ops work, so you and your team can ship product, not babysit a queue.
Starter agent ships in ~10 days. No long contracts.
The boring half
Most stores don't need more tools. They need fewer humans on the work that doesn't move the brand forward.
Tickets pile up faster than the team can clear them. Founders end up answering refunds at midnight.
ShopCrew solves it
A triage agent drafts on-brand replies, looks up orders, and only escalates the 10% that truly need a human.
Generic email flows feel spammy. Manual outreach doesn't scale past a few thousand checkouts a month.
ShopCrew solves it
Recovery agent personalises the offer per cart, respects opt-outs, and hands warm prospects to your CRM.
Order tagging, fraud screening, return checks, supplier nudges: all undifferentiated grunt work.
ShopCrew solves it
Ops agents run on Shopify webhooks and Slack DMs. They take the action; the team approves edge cases.
You know the data exists, but stitching Shopify + Klaviyo + GA into a weekly story takes hours.
ShopCrew solves it
An analyst agent ships you a Monday-morning brief: what moved, why, and the two experiments to run next.
How it works
No 6-week discovery. We start narrow, prove value on one workflow, then expand.
30-min call + 48-hour async audit of your support tickets, ops, and stack. We map exactly which tasks an agent should own.
We write the agent against your real data: Shopify, Gorgias/Zendesk, Klaviyo, Slack. You watch progress in a shared workspace.
We ship behind a feature flag and shadow your team for the first week. Edge cases route to humans until you're confident.
Weekly tuning: response quality, deflection rate, escalation patterns. New use cases roll into your retainer when it makes sense.
Free download
38 yes/no questions across support, ops, retention, and analytics. Score yourself in 15 minutes.
Pricing
Most brands begin with the Starter agent and graduate to Growth once it pays for itself.
$4,997 one-time
AI Support Triage Agent live on one channel. Built, deployed, and tuned for 30 days.
$25,000 /quarter
Multi-agent rollout. Support, cart recovery, and one ops workflow on a shared retainer.
$100K+ /year
Custom agent platform across the storefront, ops, and analytics. SLAs and dedicated team.
Want a deeper breakdown? See the Starter agent in detail →
FAQ
We don't sell a product. We ship a working agent built on your data, your tone, and your stack. You own the prompts, the integrations, and the telemetry. If you want to rip us out and run it in-house in year two, you can.
$4,997 one-time for the AI Support Triage Agent. That covers the build against your help desk (Gorgias, Zendesk, or Shopify Inbox), brand-voice training on your last ~500 tickets, deployment behind a feature flag, and 30 days of post-launch tuning.
About 10 days end-to-end. Day 1: discovery call. Days 2 to 7: build against a sandbox of your data. Day 8: shadow mode in your help desk. Day 10: live on a portion of traffic with a kill switch.
Shopify or DTC brands doing roughly $500K to $20M ARR with 100+ support tickets per week and a small team. Below that, Tidio or Gorgias's built-in macros do the job. Above that, we still help. You'll usually want the Growth tier.
If the agent isn't deflecting at least 30% of inbound on launch week, we keep tuning at no extra cost until it does, or you don't pay the second invoice. We track every reply, deflection, and escalation in a dashboard you own.
Three things. (1) We only build for e-commerce. Every prompt, eval, and integration is tuned for Shopify-shaped problems. (2) We ship narrow agents that own one workflow well, not horizontal copilots that do everything badly. (3) You keep the code and the data. No lock-in, no per-seat tax.
30 minutes. No deck. We map two workflows you could ship to an agent this quarter.
ShopCrew
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